DecoExchange Reviews
DecoExchange Customer Reviews (12)
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Worst Customer Service
I would give a rating of zero stars if it was an option. Made purchase of an item and get told it was a download I bought after I send email inquiring why I hadn’t received item. I then send email that I checked emails and no such download was sent and it’s now been 2 weeks with no email response back from them. So they’ve in essence charged me and took my money but absolutely nothing to show for it and obviously they ghost customers. Very poor customer service.
DecoExchange Customer’s Q&A
DecoExchange FAQs
About decoexchange.com Prices and Cost?
DecoExchange offers a wide range of products for crafting and wreath making. Here are some of the prices I found:
- Ez Bow Maker is priced at $19.99
- Pancake Wreath Frame Patent Pending Bundle is available for $9.00
- A bag of 100 6" 18lb Zip Ties costs $1.99
- Mounting Squares Bag of 100, used for attaching a wreath sign, is priced at $6.99, down from $9.99
- 7.25"L Scissors with Blue Handle are available for $10.86, down from $14.99
- UITC Small Flower Board is priced at $5.35
- 14" Oval Grapevine Wreath is available for $6.99
- 23 In Cream Berry Spray is priced at $7.95, down from $8.95
- Industrial Glue Sticks (1 pound) are available for $12.99
Please note that prices may vary and it's best to check the website for the most accurate and up-to-date information. If you're interested in getting more value, DecoExchange also offers monthly subscription boxes that have a retail value of $80 – $100. These boxes provide high-quality supplies that you don't need to go out and find or collect yourself.
How long does it take to receive an order from DecoExchange?
The delivery time for an order from DecoExchange depends on several factors. The typical time frames for fulfillment are 5-7 business days for orders without signs and 6-8 business days for orders with in-house printed signs. However, periods of high order volume, holidays, or weekends, may increase the fulfillment time to 7-10 business days. Once the order is fulfilled, the shipping transit times are typically 2-5 business days depending on the location for ground shipping. If you qualify for free shipping (order subtotals over $100), the typical shipping transit times are 3-6 business days. For international shipping, the typical transit times are 7-12 business days. Please note that a quicker shipping time estimate does not indicate a quicker fulfillment time. Also, a business day for DecoExchange is Monday through Friday, excluding holidays.
About decoexchange.com Popular Products and Services?
DecoExchange is a crafting store that offers a wide range of products for wreath-making and other crafts. Their product catalog includes crafting supplies, wreath-making materials, and decorative accents. Some of the popular items include the Ez Bow Maker, Pancake Wreath Frame, Zip Ties, Mounting Squares, and Industrial Glue Sticks. They also offer a variety of wreath frames in different shapes and sizes, such as oval and round grapevine wreaths. Additionally, they have a selection of berry sprays in various colors like cream, hot pink, blue, yellow, red, lavender, pink, and turquoise. For crafting tools, they provide precision scissors, bow makers, and rotary cutters. These tools are designed to enhance the crafting experience by adding precision and creativity to wreath-making projects. DecoExchange is a one-stop destination for both novice and experienced crafters, providing all the essentials for creating stunning wreaths.
How long does it take to ship an order from DecoExchange?
At DecoExchange, the typical time frames for fulfillment are 5-7 business days for orders without signs and 6-8 business days for orders with in-house printed signs. However, periods of high order volume, holidays, or weekends, may increase the fulfillment time to 7-10 business days. Once the order is fulfilled, the shipping transit times are typically 2-5 business days depending on location. If you qualify for free shipping (order subtotals over $100), the typical shipping transit times are 3-6 business days. For international shipping, the typical transit times are 7-12 business days. Please note that a quicker shipping time estimate does not indicate a quicker fulfillment time. If you're ordering a wreath, they always try to ship your wreath out in 1-3 business days. The shipping method and time may vary based on the shipping option you select during checkout.
About decoexchange.com Payment Method?
DecoExchange.com accepts several payment methods for its products and services. These include Credit Cards such as American Express, Discover, Mastercard, and Visa. They also accept ATM/Debit/Check Cards and PayPal. For their monthly subscription boxes, all related transactions are managed through PayPal. Please note that digital products purchased on a subscription basis will be charged each month on the same day as the day of the month when the subscription was first activated. Annual subscriptions will be charged each year on the same day and month as the day and month as when the subscription was first activated.
What is DecoExchange.com?
DecoExchange.com is an online store that specializes in high-quality crafting and wreath-making materials. They offer a wide range of products including ribbons, mesh bases, wreath kits, florals, embellishments, signs, vinyl decals, and more. They also provide tutorials and crafting tips for both novice and experienced crafters. Their product catalog is diverse, catering to every season and style. Whether you're in need of gorgeous ribbon, quality mesh, or realistic floral, DecoExchange.com has the supplies for you.
decoexchange.com Return Policy?
At DecoExchange, they have both a return policy and a shipping policy.
For their return policy, they offer a return option with a 15% restocking fee charge. If you are not satisfied with the product that you have purchased from them, you can return your order with a refund for 85% of the total value of your order. Shipping charges will not be reimbursed. You are eligible for a reimbursement within 14 calendar days of product delivery. Returns are not permitted due to the nature of the service. Refunds are not provided unless the service provider is responsible for failing to meet the terms of the service agreement. Cancellation of prepaid services will result in a refund of the unused portion of paid services. Please allow 7-10 business days once notification is received.
As for their shipping policy, the shipping selected during checkout by the customer will be honored. Typical shipping transit times are 2-5 business days depending on location. Cost is calculated during checkout. Free Shipping is applied on order subtotals over $100. When free shipping is applied to an order, DecoExchange will select the shipping method at their discretion. Typical shipping transit times for free shipping are 3-6 business days depending on location. International Shipping is honored when possible with typical shipping transit times being 7-12 business days depending on location. Cost is calculated during checkout. Fulfillment typically takes 5-7 business days for orders without signs and 6-8 business days for orders with in-house printed signs. Periods of high order volume, holidays, or weekends, may increase the fulfillment time to 7-10 business days. A quicker shipping time estimate does not indicate a quicker fulfillment time. They only ship packages during the business week and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.